Shipping / Delivery

There is a 96% success rate on delivering parcels within the specified time frame that you have selected, Please note this is not a guaranteed delivery service so order a few days before you need an item if it is important. On the rare occasion if an item cannot be located in our warehouse the order will be delayed.

There are no deliveries on weekend days or Bank Holidays Mondays, working days refer exclusively to Monday to Friday,
joke.ie shipping is charged at a fixed price for each order regardless of the number of items bought.
Please note that all packages must be signed for and therefore we request you choose a delivery address where someone will be available to receive and sign for your items.

Local Collection Point:

We offer local collection. Our local collection point is Poles Co Op, Dublin Road Cavan, County Cavan H12 KW90. This option is available at Checkout stage.Once your order is ready you will receive a confirmation email that your goods are ready for collection.This is only a collection point.All orders must be placed through our website www.joke.ie. Collection Point is open Monday – Saturday 9am to 6pm daily, closed 1-2 for lunch.99% of orders are available for same day collecttion.Personalised items require an extra day to produce.If you require assistance please contact us at info@joke.ie 

Ireland Shipping / Delivery

  • €1.97 Local Collection Point  (Cavan Only) Collect When Suits You.
    Collection Point: Poles Co Op Dublin Road Cavan  H12 KW90 – Open 8.30am to 6pm – Closed 1-2 for lunch daily ( Monday to Saturday)
  • €6.97 Standard Shipping – Not Tracked 3-5 Days
  • €8.97 Express Shipping – Tracked 1-2 Days
  • €9.97 Tracked Next Day Shipping – Orders before 12 noon – Personalised Items Require An Extra Day

 

UK: Shipping / Delivery

  • €14.97 (3-5 Working Day on Orders placed before 1pm on a working day)
  • Europe (except remote area’s)
  • €15.00 (2 – 5 Working Days)
  • Netherlands:€20 (3-4 Working Days)
  • Greece, Cyprus & Malta: €45.00 (3 – 5 Working Days)
  • USA & Canada: €45.00 (3 – 5 Working Days)
  • Australia and New Zealand: €55.00 (4 – 7 Working Days)

If you are not available to accept a delivery the courier will make three more attempts to deliver your parcel the following days or contact you via phone. After this a note will be left and your order will be made available in your local depot for collection.

For delivery to Islands off the mainland please contact us prior to ordering, our couriers do not offer express delivery to Islands.
Please note that all packing and sorting is done manually by both ourselves and couriers, we recommend ordering as early as possible to avoid the possibility of a mistake causing a delay to your parcel which may cause a delay.

For other shipping destinations please contact us. Please note that customers ordering outside of Europe may be subject to import taxes and duty.

96% of our packages are delivered within the specified times given, however, we cannot accept responsibility for loss, inconvenience or any distress caused as a result of a package not arriving on time. We use a third party couriers such as DPD and An Post who have a great reputation, however, on rare occasions human error will cause a package to be delayed or lost. We appreciate the understanding of all our customers that human error does happen and if not having a costume on time is going to cause huge distress please plan to have your costume a minimum of one working day before your party to give us time to fix any problems that may occur. Our couriers deliver between 8am and 6pm on working days. If you require further help contact An Post Support  

To ensure on time delivery a full name and a correct address must be provided. Addresses must match the eircode OR postcode database.Where an address provided does not match or is incomplete, parcels maybe delayed while manually investigated and sorted by our couriers.

Late Deliveries:
On occasion orders will be delayed due to circumstances beyond our control. In these circumstances please use the returns form in the parcel to return the item. Please note return shipping cost must be paid by sender or the order can be dropped at our collection point.
Please note that the pick up point is not a shop and orders must be placed online in advance. Once the order has been placed online orders will be ready to collect the following day after placing your order and for up to 5 days later.Please note there are no purchasing facilities available at the pick up point, to change a product please return it for a refund if it is eligible and place a new order for a new item the day prior to coming to collect the new item.